Refunds and Returns Policy

The policy of cancellation of transactions with a consumer following the Consumer Protection Law.

The Consumer Protection Law, 1981 (“Consumer Protection Law” or “the Law”) grants the consumer (as defined in the Consumer Protection Law) the right of cancellation concerning defined types of transactions, on the dates and conditions outlined in the law and regulations thereunder.

The full cancellation rules are in the Consumer Protection Act and are binding.

To get acquainted with this policy (applies to you only if you are a consumer), please first check how the transaction was made (distance selling transaction, peddling transaction, or point of sale transaction), and then check what type of transaction (For example a transaction for the purchase of goods, a transaction for the provision of continuous service or a transaction for the provision of a non-continuous service).

Cancellation of a distance selling transaction

The provisions of this section shall apply in the case where the contract was made in circumstances in which, according to the Consumer Protection Law, it is a matter of a “distance selling transaction”:

  •  Goods transaction – If you ordered non-losable goods from us (for example, an instrument), in the circumstances of a “distance selling transaction”, you have the right to cancel the contract in writing which you will give us within 14 days of the contract or the date of receipt of the goods or written document. According to the latter of their sons, If you received the goods, you must return them to us and we will refund you the amount you have already paid us. In such a transaction, which includes a call, including a call via electronic communication with a person with a disability, a senior citizen, or a new immigrant as defined in the Consumer Protection Law, the period is four months and not 14 days.
  • Service Transaction- If you have ordered services from us in the circumstances of a “distance selling transaction” (as stated), you have the right to cancel the contract in writing which you will give us within 14 days from the date the contract was made or from the date of receipt of a written document regarding the contract. But- in case the transaction is not an “ongoing transaction” as defined in the Consumer Protection Law, you must cancel the contract at least two days before the start of the service you have ordered; In the event of cancellation of a transaction that is an “ongoing transaction” that we have begun providing the service under, we will refund you the amount you have already paid us, but will charge you the relative consideration for the service provided to you.

In such a transaction, which includes a call, including a call via electronic communication with a person with a disability, a senior citizen, or a new immigrant as defined in the Consumer Protection Law, the period is four months and not 14 days.

Cancellation of a peddling transaction

The provisions of this section shall apply in the case where the contract was made in circumstances in which, according to the Consumer Protection Law, it is a matter of “peddling”:

  • Goods transaction- If you ordered non-losable goods from us (for example, an instrument), in the circumstances of a “peddling transaction” (as stated), you have the right to cancel the written contact you will give us within 14 days from the date the contract was made or the written receipt or written document Regarding engagement, by the later of their sons; If you received the goods, you must return them to us.

In such a transaction, which includes a call, including a call via electronic communication with a person with a disability, a senior citizen, or a new immigrant as defined in the Consumer Protection Law, the period is four months and not 14 days.

  • Service transaction- If you ordered the services in circumstances in which according to the Consumer Protection Law, 5741-1981, it is a “peddling transaction”, your right to cancel the contract within 14 days (in a transaction with a person with a disability, senior citizen or new immigrant as defined in the Protection Law The period is four months) from the date of the agreement or the date of receipt of the details required by law regarding the contract, whichever is later, but – in case the transaction is not a “continuous transaction” as defined in the Consumer Protection Law, you can not cancel the contract if we started providing the service In the event of cancellation of a transaction that is an “ongoing transaction” that we started providing the service, we will refund you the amount you have already paid us, but we will charge you the relative consideration for the service provided to you; in case you received goods from us, you must return them to us.

In such a transaction, which includes a call, including a call via electronic communication with a person with a disability, a senior citizen, or a new immigrant as defined in the Consumer Protection Law, the period is four months and not 14 days.

Cancellation of a transaction made at a point of sale

  • Goods transaction- in such a transaction that includes a call, including a call via electronic communication with a person with a disability, a senior citizen, or a new immigrant as defined in the Consumer Protection Law, the period is four months and not 14 days.
  • Service Transaction- If you have ordered services provided by us under the license at a point of sale, or other services listed in the Appendix to the Consumer Protection (Cancellation of a Transaction) Regulations, 2010 – your right to cancel the engagement within 14 days from the date of agreeing or from the date of receipt of a written document regarding the engagement, whichever is later. If we have started to provide you with the service, we will charge you the relative consideration for the service provided to you; if you have received goods from us to provide the service, you must return them to us.

To receive a refund, you must present us with an invoice or cash register or other replacement note or proof of the actual purchase or order of the service, the date it was made, the amount paid, and the means of payment.

We will refund you the amount you paid, or cancel your charge, less a cancellation fee of 5% of the transaction price or NIS 100, or another amount to be determined by law, whichever is lower, as well as a credit card clearing fee for the canceled transaction if the clearing company charged us a clearing fee. 

Cancellation of transactions- equipment was given to you

  • If you have installed goods with you to provide the service and you have canceled the contract for service under this section, we will be entitled to charge you a fee for installation expenses, in an amount not to exceed NIS 100, or another amount to be determined by law.

General Provisions

  •  If you received the goods (including the goods subject to the transaction or goods you received as a result of the contract), it is your responsibility to return them to us. Without derogating from any other conditions, their return is a condition for the cancellation of the transaction.
  • The return of the goods will be done at your own risk and expense for each of the points that will be defined by the company as a return point. We will not be obliged to collect any equipment from your premises (even if the goods were invented for you).

Once the equipment is taken from your premises, the costs of taking it will apply to you. Notwithstanding the foregoing, in the event of cancellation due to defect, non-compliance, non-delivery on the date specified in the agreement or any other breach, you must make the goods available to the company where it was delivered to him and notify the company.

  • The above applies only to transactions in respect of which there is a right of cancellation under the Consumer Protection Law, and will not apply in other cases. This does not detract from our right to charge any fee or refuse to cancel a transaction, in any case where there is no impediment to this by law.
  • Without derogating from the aforesaid, the right of cancellation will not apply to transactions which a according to the Consumer Protection Law, there is no obligation to cancel, for example, loss-making goods, goods manufactured specifically for the consumer following the transaction; Goods that can be recorded, reproduced or duplicated, whose original packaging has been opened by the consumer.
  • If a cancellation of a transaction is approved, even in cases where we are not required to obtain a visa by law, we will be entitled to condition the cancellation on the conditions or collect additional payments at our discretion.
  • Nothing in this section shall derogate from our right to claim our damages, subject to any law.
  • The definitions in this policy are following the definitions in the Consumer Protection Law 5741-1981, with the required changes.

 How to contact us:

  •  To cancel a transaction, you can contact us with your details, including ID number and means of payment for one of the following:

On the company phone: 077-300-2408

 Registered mail: 7 Carlebach Street, Tel Aviv

 Fax: (Fax to Email)

Email: [email protected]

Or contact her on the contact page

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