Refunds and Returns Policy

The policy of cancellation of transactions following the applicable Consumer Protection Law of California in accordance with the Civil Code Section 1723.
The Consumer Protection Law (“Consumer Protection Law” or “the Law”) grants the consumer the right of cancellation concerning defined types of transactions, on the
dates and conditions outlined below.
The cancellation rules are in the Consumer Protection Act and shall be binding on the applicable transactions.
The above applies only to transactions in respect of which there is a right of cancellation under the Consumer Protection Law, and will not apply in other cases.
This does not derogate from our right to charge any fee or refuse to cancel a transaction, in any case where there is no impediment to do so by law.
Without derogating the aforementioned, the right of cancellation will not apply to transactions which a according to the Consumer Protection Law, there is no obligation to cancel, for example, loss-making goods, goods manufactured specifically for the consumer following the transaction “Custom Order”; Goods that can be recorded, reproduced or duplicated, whose original packaging has been opened by the consumer.
If a cancellation of a transaction is approved, even in cases where we are not mandated by law, we will be entitled to condition the cancellation on the conditions or collect additional payments at our discretion.
Nothing in this section shall derogate from our right to claim our damages.

By the nature of the digital service provided and bespoke reports as “Custom Order” issued to each customer, no returns nor refunds are applicable. In the first 72 hours we may allow discretionary refund on a case by case basis. In any case, no refunds shall be issued after 72 hours from the time of booking. Within the discretionary 72 hour period we shall inspect your request to let you know if a refund or part thereof was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days.
Please remember it can take some time for your bank or credit card company to process and issue the refund too.
If more than 21 business days have passed since we’ve approved your return, contact us with your details, including ID number and means of payment via:

 How to contact us:

  •  To cancel a transaction, you can contact us with your details, including ID number and means of payment for one of the following:

On the company phone:+972 3-763-0987

 Registered mail: 7 Carlebach Street, Tel Aviv

 Fax: (Fax to Email)

Email: [email protected]

Or contact her on the contact page

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